The replacement for process and system diagrams
Create beautiful and easy-to-understand diagrams fast to get everyone on the same page, all within a visual relational database for your business operations.
Combine your visual diagrams with your written docs
No more flip-flopping from diagram to doc editor to explain your processes. In Puzzle, every step and section has a dedicated sidebar for you to write notes, links, technical requirements, and embed training videos.
Go beyond swim lanes with a connected team designer
Swim lanes get messy and make your diagrams difficult to understand. In Puzzle, your diagrams live in a relational database, so you can assign roles to steps and quickly pivot, filter, and sort across a structured database.
Easily sync your diagrams with your no-code tools
Never lose sight of system changes and updates again. With our Hubspot, Zapier, and Make integrations, you'll always know new additions were made to your systems, so your documentation remains 100% accurate.
Quickly calculate the cost of every step
Input the time, frequency, and hourly rate for each process step, and Puzzle will automatically calculate the cost per step. It’s the only diagramming tool that makes your ROI crystal clear.
Consumers, customers, and employees go through your departments' processes — a collection of forms, documents, no-code automation, and app interfaces. Use Puzzle to plan, build, and improve how yours work.
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Marketing Operations
Plan, build, and monitor all your campaigns, workflows, and chat flows in one place.
Email & SMS campaigns
Automation workflows
Live chat flows
Customer journey mapping
Sales Operations
Document exactly how your CRM works and how it integrates with the rest of your RevOps tools.
Lead sequences
CRM automations
System integrations
Data enrichment flows
Service Operations
Map each delivery flow for every one of your products, services, or support channels.
Customer onboarding flow
Escalation paths
Product onboarding flows
Supply chain mapping
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Financial Operations
Collaborate on complex financial procedures to ensure compliance.
Procurement workflow
Budget approval flows
Payroll process
Finance system integrations
People Operations
Draw out the employee experience just as you would the customer experience.
Hiring process
Employee onboarding
Employee lifecycle mapping
HR system automations
No Code IT Operations
Document and monitor your no-code automations across your apps.
Zapier automations
Make automations
Hubspot workflows
Go-high-level workflows
*Product OPs, Data Ops, DevOps, DesignOps, Legal Ops not shown here.
Plan, document, and interconnect every process with dedicated sidebars to house training & technical requirements on each step.
Drag & drop role cards and see how those roles contribute across processes — finally, “wearing many hats” has a definition now.
Browse The Component Library for Business Operations, categorized by department, to get inspired to build your own scalable processes.
Create maps in just a few clicks — sync with your systems to automatically create steps connected with your Hubspot workflows and forms, Zapier zaps, Make scenarios, and more.
Comment on process steps or sections to start feedback cycles, empower teams with unified decision-making, and fuel engagement.
Bundle sections to share with internal teams or external stakeholders who only need to understand a few pieces of your operations.
Organizations use 130 apps on average to run their business operations. Puzzle is where you plan, build, visualize, and improve your System-Led Operation™.
